Terms and Conditions
Welcome to Mango Dorado Casino, your premier destination for tropical gaming excellence.
General Terms of Service
These terms and conditions govern the use of Mango Dorado Casino and constitute a binding legal agreement between the player and the casino operator. By creating an account and using the services, players acknowledge that they have read, understood, and agreed to comply with all provisions outlined in this document. Failure to adhere to these terms may result in account suspension, forfeiture of funds, or permanent exclusion from the platform.
The casino reserves the right to modify these terms at any time without prior notice. Players are responsible for regularly reviewing this document to remain informed of any changes. Continued use of the casino following modifications constitutes acceptance of the updated terms. Material changes will be communicated through email or account notifications when feasible.
Account Registration and Eligibility
Players must be at least 18 years of age or the legal gambling age in their jurisdiction, whichever is higher, to register an account. The casino employs age verification procedures to prevent underage gambling, and accounts found to belong to minors will be immediately closed with funds confiscated. Players must provide accurate, current, and complete information during registration, including legal name, date of birth, address, and contact details.
Registration Requirements:
- Minimum age of 18 years or legal gambling age in jurisdiction
- Valid government-issued identification for verification
- Accurate personal and contact information
- Single account per person, household, and IP address
- Residency in a jurisdiction where online gambling is legal
Multiple accounts are strictly prohibited. Players may maintain only one account per person, household, physical address, email address, and IP address. The casino reserves the right to close duplicate accounts and void associated transactions. Winnings from duplicate accounts will be forfeited, and deposits may be returned at the casino’s discretion.
Deposits and Withdrawals
Players may deposit funds using approved payment methods displayed in the cashier section. Minimum and maximum deposit limits vary by payment method and are clearly indicated during the transaction process. The casino does not charge fees for deposits, though payment providers may impose their own charges. Deposits are credited to player accounts immediately upon successful processing.
Withdrawal requests undergo security verification procedures to prevent fraud and money laundering. Players must verify their identity by submitting government-issued identification, proof of address, and payment method verification before processing their first withdrawal. Subsequent withdrawals may require additional verification at the casino’s discretion.
Withdrawal Processing Times
| Payment Method | Processing Time | Minimum | Maximum |
|---|---|---|---|
| E-wallets | 24 hours | €20 | €5,000 |
| Credit/Debit Cards | 3-5 business days | €20 | €5,000 |
| Bank Transfer | 3-7 business days | €50 | €10,000 |
| Cryptocurrency | 24 hours | €20 | €10,000 |
Monthly withdrawal limits apply based on player status. Standard accounts may withdraw up to €5,000 per month, while VIP tiers enjoy increased limits up to €20,000 monthly. Players requesting withdrawals exceeding these limits must contact customer support for special arrangements. The casino reserves the right to process large withdrawals in installments.
Bonus Terms and Wagering Requirements
All bonuses are subject to specific terms and conditions that must be fulfilled before winnings can be withdrawn. Wagering requirements specify the number of times bonus funds must be wagered before conversion to withdrawable cash. Different game types contribute varying percentages toward wagering requirements, with slots typically contributing 100% while table games contribute 10% or less.
Standard Bonus Conditions:
- Wagering requirement: 35x bonus amount
- Maximum bet with active bonus: €5 per spin/hand
- Contribution rates vary by game type
- Time limit: 30 days from bonus activation
- Withdrawal voids active bonuses and associated winnings
Players must complete wagering requirements within the specified timeframe, typically 30 days from bonus activation. Failure to meet requirements within this period results in forfeiture of bonus funds and any winnings derived from them. The casino displays wagering progress in player account dashboards for transparency.
Bonuses cannot be combined unless explicitly stated in promotional terms. Players may have only one active bonus at a time, and attempting to claim multiple bonuses simultaneously may result in forfeiture of all bonus funds. Bonus abuse, including creating multiple accounts to claim repeated welcome offers, will result in account closure and confiscation of funds.
Responsible Gambling and Self-Exclusion
Mango Dorado is committed to promoting responsible gambling and providing tools to help players maintain control over their gaming activities. Players can set deposit limits, loss limits, wager limits, and session time limits through their account settings. These limits take effect immediately when decreased but require a 24-hour cooling-off period when increased.
Self-exclusion options allow players to temporarily or permanently close their accounts. Cool-off periods range from 24 hours to 6 weeks and take effect immediately upon request. Self-exclusion periods range from 6 months to permanent closure, with a 24-hour processing time. During self-exclusion, players cannot access their accounts, deposit funds, or receive marketing communications.
Available Responsible Gambling Tools:
- Deposit limits (daily, weekly, monthly)
- Loss limits (daily, weekly, monthly)
- Wager limits (per bet)
- Session time limits
- Reality check reminders
- Cool-off periods (24 hours to 6 weeks)
- Self-exclusion (6 months to permanent)
Players experiencing gambling-related problems can contact support organizations like GamCare and Gamblers Anonymous. The casino provides direct links to these resources and encourages players to seek help when needed. Family members concerned about a player’s gambling behavior may contact customer support to discuss available options.
Prohibited Activities and Account Closure
The casino prohibits various activities that compromise platform integrity or violate legal requirements. Prohibited activities include but are not limited to: bonus abuse, collusion with other players, use of automated betting software, money laundering, fraudulent chargebacks, and providing false information during registration or verification.
Players found engaging in prohibited activities face immediate account closure with forfeiture of balances. The casino reserves the right to report suspected criminal activity to relevant authorities and cooperate with law enforcement investigations. Chargebacks initiated without valid reason will result in permanent account closure and potential legal action to recover costs.
The casino may close accounts at its discretion with or without cause. In such cases, the casino will return player balances minus any bonuses or winnings obtained through terms violations. Players wishing to close their accounts voluntarily may do so by contacting customer support, with balances returned through their preferred payment method after verification.
Intellectual Property and Content Usage
All content on the Mango Dorado Casino website, including text, graphics, logos, images, software, and game content, is protected by intellectual property laws. Players may not reproduce, distribute, modify, or create derivative works from casino content without explicit written permission. Unauthorized use may result in legal action and account termination.
Game content is licensed from third-party providers and remains the property of respective developers. Players receive limited, non-exclusive, non-transferable licenses to access games for personal entertainment purposes only. Commercial use, reverse engineering, or attempts to manipulate game software are strictly prohibited.
Dispute Resolution and Governing Law
Disputes between players and the casino should first be addressed through customer support channels. The casino commits to investigating complaints thoroughly and responding within 10 business days. If disputes cannot be resolved through direct communication, players may escalate matters to the casino’s licensing authority or approved alternative dispute resolution services.
These terms are governed by the laws of the jurisdiction in which the casino is licensed. Players agree to submit to the exclusive jurisdiction of courts in that jurisdiction for resolution of legal disputes. By using the casino, players waive any right to participate in class-action lawsuits or jury trials related to their use of the platform.
Contact Information and Support
Players requiring assistance or clarification regarding these terms may contact customer support through the following channels:
- Live Chat: Available 24/7 through the website
- Email: [email protected]
- Telephone: International support line available in account dashboard
The casino maintains comprehensive FAQ sections addressing common questions about accounts, bonuses, payments, and technical issues. Players are encouraged to consult these resources before contacting support for faster resolution of routine inquiries.